Frequently Asked Questions About APSE Tours
Planning a day trip from Sydney? Find answers to common questions about APSE Tours, including bookings, pickup locations, tour prices, transport, meals, tour inclusions, cancellations and small group travel.
APSE Tours offers a range of Sydney day tours and guided day trips designed for families, small groups, international visitors, students and travellers who want to explore beautiful destinations in New South Wales.
28. Fuel Surcharge
While we strive to Honor quoted prices, our costs are subject to external factors like transport and energy increases.
- Fuel Surcharge: We reserve the right to apply a fuel surcharge with 14 days’ notice if third-party coach costs increase by 15%-18% or more.
- Your Rights: If the surcharge exceeds 30% of your original ticket price, you have the option to cancel for a full refund if notified within 48 hours of the surcharge notice.
- Third-Party Costs: Any new or increased government-mandated charges (e.g., tolls, levies) introduced after your booking date will be passed through at cost.
29. Car Seats for infants?
Children less than 1 year old can be held on the lap of someone 16 years or older. Children more than 1 year old and less than 7 years old can be restrained using a seat belt (but must not sit in the front seat if the vehicle has 2 or more rows of seats
1. Super Early Bird Ski Tours
Q: When does the Super Early Bird offer begin?
A: The promotion starts at the end of February 2027. Guests may upgrade to front-row seats. However, please note that no refunds apply. Groups receive a 10% discount. For assistance, email our team at Email: info@apsetours.com
2. Deposits & Payments for Ski Tours
Q: What deposit is required?
A: A refundable deposit of $200 per room is required to secure your booking. The remaining balance must be paid at least 15 days before departure.
Fare & Itinerary Notice:
APSE Tours may adjust the itinerary if required by conditions outside our control. Weather expectations are not grounds for refunds.
3. Extra Ski Hire
Q: Can I hire equipment?
A: Yes. You may bring your own gear or hire items at the shop. Both cash and credit cards are accepted.
Available items include:
• Toboggan Fun Pack
• Ski hire
• Snowboard hire
We strongly recommend personal travel insurance for protection against unexpected events. Shopping and gifts are at your own expense.
4. Rooms Before & After Ski Tours
Q: Can I book accommodation outside tour dates?
A: Yes. A refundable deposit of $200 per room applies, and payment must be finalised at least 15 days before departure. Fare & Itinerary notice applies
5. What to Bring on Ski Tours
Suggested items include:
• Walking boots (waterproof recommended)
• Winter gloves (waterproof)
• Sunglasses & beanie
• Sunscreen
• Water bottle
• Jacket (May–August)
• Max baggage: 7 kg per person
• Families of 2–3 guests may bring one larger shared bag
6. Bringing Ski & Snowboard Gear
Q: Can I bring my own equipment?
A: Yes, as long as space is available. Oversized items must be clean and properly packed to avoid damage to other guests’ belongings. You are responsible for loading and unloading your equipment. APSE Tours is not liable for any damage to oversized items.
7. Insurance Cover for Ski Tours
Travel insurance is strongly encouraged. It typically covers:
• Cancellation due to supplier insolvency
• Delays caused by weather or traffic
• Loss or damage to ski and snowboard gear
Please contact Ski Insurance at 1300 884 508 for details
8. Charter Bus Schedule
Daily departures are available with airport pick-up.
Shuttle Transfers:
• Airport → Hobart City: 8:00–22:00
• Hobart City → Airport: 6:00–18:00
9. Airport Group Pick-Up
To ensure a smooth arrival, please provide:
- Total number of guests
- Pick-up location and time
- Group contact person
- Any accessibility or luggage needs
Example itinerary details have been removed for privacy but can be included upon request.
10. Flight Delays - Airport Transfers
Q: What happens if my flight is delayed?
A: Don’t worry! Our coach remains on standby until your transfer is complete. We aim to provide a stress-free start to your trip
11. Refund Policy
Bus Transfers
Full refunds are available if the booking is made more than 72 hours before arrival. No refunds apply within 72 hours.
Overnight Tours
Refunds are available up to 15 days before arrival or Group Departures.
Refunds Payment Policy.
Account Name: BSB & Account Details.
Our Accounts Department operates on an outsourced schedule from 10:00 am to 3:00 pm, Monday to Friday.
12. Group Deposit & Balanced payment
A non-refundable deposit of 20% is required to secure a group booking. The balance is due seven days before arrival.
Fare & Itinerary notice applies.
13. Additional Costs
Travel insurance is highly recommended
- Airfares (domestic & international) are not included Visa fee: $200 AUD per person
- Personal expenses are not included
Shopping and gifts are at your own expense - Some meals may not be included
14. What to Bring (General Tours)
• Enclosed walking shoes
• Sunglasses & hat
• Sunscreen
• Water bottle
• Jacket (May–September)
• Carry-on baggage up to 7 kg
15. What to Expect Before Your Tour
The day before your trip, you will receive an SMS with:
- Your guide’s name and number
- Pick-up location and time
- Lunch confirmation (if included)
If you did not receive the message, call +61 404 127 058 (24/7).
16. Changing Your Pickup Point
To request a pick-up change, please contact us at least 72 hours before departure.
17. Group Boarding Process
- Arrive 10 minutes early
- Pre boarding is available for people who require assistance and for children
- VIP Premium and younger passengers board next
18. Lost Ticket or Booking
If you forget your ticket, simply present suitable ID. Your booking can also be resent via SMS
19. Refund Policy for Passengers
No refunds apply within five days of departure for group bookings. Hotel refunds remain available up to 15 days before arrival for overnight Tours.
20. Payment for Group Travel
A 20% non-refundable deposit is required for group bookings. The remaining balance is due at least seven days before arrival.
Fare & Itinerary notice applies.
21. What to Bring – Fruit Picking Tours
- Enclosed shoes
• Sunglasses & hat
• Water bottle
• Sun protection
• Cash for purchases
• Basket or container
• Warm layers (May–July)
22. Please check seats available
Before booking activities like skiing or hot-air ballooning, please check availability with our reservation team. WhatsApp +61404127058
23. Food & Refreshment Policy
Water and fruit are allowed on board
• Durian is strictly prohibited
• No other food items may be brought on board
• Perishables must be kept below 5°C
• Our coach is maintained at 22–23°C
• Breaks are scheduled every 1–1.5 hours
• Each tour visits a highly rated cafe.
• All venues are inspected to ensure quality
24. Contacting APSE Tours
Duty Manager (24/7): +61 404 127 058
Email: info@apsetours.com
25. VIP Boarding & Allocated Seating
VIP boarding and allocated seating are available for $20 return. Families with children and mature travellers receive priority boarding.
26. Coach Cancellations or Delays
Occasionally, extreme weather may cause delays or cancellations.
• You may reschedule at no cost
• Refunds are available up to 15 days before departure
• Bus breakdowns are handled as quickly as possible
We appreciate you’re understanding during unexpected events.
27.Returning to the Ski Coach – Late Departure
If you are late, the coach cannot wait. Private transfers to Canberra may cost up to $1,000 per person. Drivers are limited to a maximum of 16 working hours per day.
Q : Do I need travel insurance?
A: Travel insurance is recommended for travellers joining tours, particularly for multi-day or activity-based trips. Please check your own insurance requirements before travelling.
Q : Where do APSE Tours depart from?
A: Pickup locations depend on the individual tour. Selected Sydney tours may offer pickup from central Sydney and other convenient locations such as Strathfield.
Please check your tour itinerary and booking confirmation for the exact pickup location and departure time.
Q : I still have a question. How can I contact APSE Tours?
A: If you cannot find the answer to your question, please contact APSE Tours before booking. Our team can provide information about tour dates, pickup locations, availability, pricing, inclusions and itinerary details.
Q : Do tours operate in bad weather?
A:Tour operation depends on the destination, road conditions, weather and safety considerations. If weather or other circumstances affect an itinerary, APSE Tours will provide passengers with updated information where required.
Q : How can I contact APSE Tours?
A: You can contact us via phone, email, WhatsApp, or by submitting the enquiry form on our Contact page. Our team will respond as quickly as possible
Q : What are your business hours?
A: Our office is open Monday to Sunday, during standard business hours (AEST). Messages received outside business hours will be answered on the next business day
Can I ask about a customised tour?
A: Yes. Contact APSE Tours with your preferred date, destinations and group size, and our team can discuss your requirements
Do you offer small group tours?
A: Yes. Small group travel is one of the tour options offered by APSE Tours.
Do APSE Tours offer family tours?
A: Yes. APSE Tours offers a range of tours suitable for families, depending on the destination and itinerary.
How early should I contact APSE Tours?
A: For popular seasonal tours and school holiday periods, contacting APSE Tours early is recommended because availability can be limited.
What is the best way to get a quick response?
A: No problem! We also accept payments through alternative channels such as bank transfer, Please send us the slip of internet banking transfers.
Is the tour suitable for seniors?
A: Many APSE Tours are suitable for mature travellers and retirement groups. However, walking distances and physical activity vary between tours, so please check the individual tour details before booking.
What is included in the tour price?
A: our inclusions vary by itinerary. Depending on the tour, the price may include coach transport, a local guide or driver, entry fees, meals, tastings or other activities.
Please always check the individual tour page for the current inclusions.
Are meals included?
A: Some APSE Tours include meals, morning tea, refreshments or tastings, while other tours allow passengers to purchase their own meals.
The inclusions listed on each individual tour page apply to that tour.
Are entry fees included?
A: Entry fees vary between tours. Please check the individual tour itinerary and inclusions before booking.
When is the best time to join a seasonal APSE Tours experience?
A:The best time depends on the destination and seasonal attraction. Cherry blossoms, tulips, autumn leaves, fruit picking and snow tours are all seasonal experiences, so tour dates may change each year.
APSE Tours recommends checking the current tour page for the latest available dates.
Do children pay the same price as adults?
A: Child prices vary depending on the tour. Please check the current pricing information for the specific tour you wish to join.
APSE Tours recommends checking the current tour page for the latest available dates.
Can I change my booking?
A: currBooking changes depend on availability and the terms and conditions applying to your tour. Contact APSE Tours as soon as possible if you need to make a change.ent tour page for the latest available dates.
Can a tour itinerary change?
A: Yes. Tour itineraries may occasionally change because of weather, road conditions, seasonal attractions, venue availability or other circumstances outside the operator’s control.
APSE Tours will make reasonable efforts to provide the advertised experience while maintaining passenger safety.
