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FAQ

APSE Tours

Below, you’ll find answers to the most common questions about our tours, transfers, and booking policies. Each section includes clear guidance so you can prepare confidently for your trip.

Q: When does the Super Early Bird offer begin?
A: The promotion starts at the end of February 2026. Guests may upgrade to front-row seats. However, please note that no refunds apply. Groups receive a 12% discount. For assistance, email our team at booking@apsetours.com.

Q: What deposit is required?
A: A refundable deposit of $200 per room is required to secure your booking. The remaining balance must be paid at least 15 days before departure.

Fare & Itinerary Notice:
APSE Tours may adjust the itinerary if required by conditions outside our control. Weather expectations are not grounds for refunds.

Q: Can I hire equipment?
A: Yes. You may bring your own gear or hire items at the shop. Both cash and credit cards are accepted.

Available items include:
• Toboggan Fun Pack
• Ski hire
• Snowboard hire

We strongly recommend personal travel insurance for protection against unexpected events. Shopping and gifts are at your own expense.

Q: Can I book accommodation outside tour dates?
A: Yes. A refundable deposit of $200 per room applies, and payment must be finalised at least 15 days before departure. Fare & Itinerary notice applies

Suggested items include:
• Walking boots (waterproof recommended)
• Winter gloves (waterproof)
• Sunglasses & beanie
• Sunscreen
• Water bottle
• Jacket (May–August)
• Max baggage: 7 kg per person
• Families of 2–3 guests may bring one larger shared bag

Q: Can I bring my own equipment?
A: Yes, as long as space is available. Oversized items must be clean and properly packed to avoid damage to other guests’ belongings. You are responsible for loading and unloading your equipment. APSE Tours is not liable for any damage to oversized items.

Travel insurance is strongly encouraged. It typically covers:
• Cancellation due to supplier insolvency
• Delays caused by weather or traffic
• Loss or damage to ski and snowboard gear

Please contact Ski Insurance at 1300 884 508 for details

Daily departures are available with airport pick-up.
Shuttle Transfers:
• Airport → Hobart City: 8:00–22:00
• Hobart City → Airport: 6:00–18:00

To ensure a smooth arrival, please provide:
• Total number of guests
• Pick-up location and time
• Group contact person
• Any accessibility or luggage needs

Example itinerary details have been removed for privacy but can be included upon request.

Q: What happens if my flight is delayed?
A: Don’t worry! Our coach remains on standby until your transfer is complete. We aim to provide a stress-free start to your trip

Bus Transfers

Full refunds are available if the booking is made more than 72 hours before arrival. No refunds apply within 72 hours.

Hotel Bookings

Refunds are available up to 15 days before arrival.

A non-refundable deposit of 20% is required to secure a group booking. The balance is due seven days before arrival.

Fare & Itinerary notice applies.

Travel insurance is highly recommended

  • Airfares (domestic & international) are not included Visa fee: $200 AUD per person
  • Personal expenses are not included
    Shopping and gifts are at your own expense
  • Some meals may not be included

• Enclosed walking shoes
• Sunglasses & hat
• Sunscreen
• Water bottle
• Jacket (May–September)
• Carry-on baggage up to 7 kg

The day before your trip, you will receive an SMS with:

  1. Your guide’s name and number
  2. Pick-up location and time
  3. Lunch confirmation (if included)

If you did not receive the message, call +61 404 127 058 (24/7).

To request a pick-up change, please contact us at least 72 hours before departure.

  1. Arrive 10 minutes early
  2. Pre-boarding is available for people who require assistance and for children
  3. VIP Premium and younger passengers board next

If you forget your ticket, simply present suitable ID. Your booking can also be resent via SMS

No refunds apply within five days of departure for group bookings. Hotel refunds remain available up to 15 days before arrival.

A 20% non-refundable deposit is required for group bookings. The remaining balance is due at least seven days before arrival.
Fare & Itinerary notice applies.

  • Enclosed shoes
    • Sunglasses & hat
    • Water bottle
    • Sun protection
    • Cash for purchases
    • Basket or container
    • Warm layers (May–July)

Before booking activities like skiing or hot-air ballooning, please check availability with our reservation team.

Water and fruit are allowed on board
• Durian is strictly prohibited
• No other food items may be brought on board
• Perishables must be kept below 5°C
• Our coach is maintained at 22–23°C
• Breaks are scheduled every 1–1.5 hours
• Each tour visits a highly rated café
• All venues are inspected to ensure quality

Duty Manager (24/7): +61 404 127 058
Email: info@apsetours.com

VIP boarding and allocated seating are available for $20 return. Families with children and mature travellers receive priority boarding.

Occasionally, extreme weather may cause delays or cancellations.
• You may reschedule at no cost
• Refunds are available up to 15 days before departure
• Bus breakdowns are handled as quickly as possible

We appreciate you’re understanding during unexpected events.

If you are late, the coach cannot wait. Private transfers to Canberra may cost up to $1,000 per person.

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