- Data Collection
- Use of Data
- Disclosure of Data
- Storage and Security of Data
- Access and Correction of Data
- Opting out of Marketing and Promotions
- Making a Complaint
- Maintenance of Privacy
- Data Collection
- Personal information is collected from guests directly registering their contact details on our website or via a registered travel agent registering their customer’s details via a separate portal. It is also collected by guests providing their information when registering for events, requesting information and providing us information related to the tour delivery either online, via telephone or face to face.
The kinds of personal information and sensitive information that we commonly collect and hold from you or about you include: your name, address, phone, fax and mobile numbers, email address, date of birth, nationality, passport details, travel preferences and experiences, travel insurance and travel rewards and loyalty program membership. We also collect health information relating to your current and previous health status, current and previous medical conditions, and your dietary requirements. We also collect personal information, sensitive information and health information from or about your family members, next of kin, emergency contact details and/or other members of your travelling party.
Credit card details are not stored on our servers when you book, or buy travel products through our website or with us directly.
APSE engage third party contracted suppliers to store and analyse it’s data for marketing purposes.
Use of Data
Data that has been collected may be used for the following purposes:
Booking your travel requirements.
To contact you and other persons in relation to the services provided by APSE to you.
To enable a APSE consultant to complete a reservation by a registered travel agent or customer.
To enable a APSE consultant to dispatch a brochure a customer has requested.
If you select, for APSE to communicate with you about new products
If you select, for APSE to communicate with you about any new touring options special offers, competitions.
For operational purposes to take note of how you use the website, by recording site traffic and observing navigation techniques
To diagnose problems with our server and administer our website.
We also use the information we collect to monitor and improve our internal operations, as well as to improve the experience of our web site users.
Disclosure of Data
APSE will only use this information to complete reservations on your behalf and to allow our consultants to contact you regarding your travel requirements. This includes providing necessary information to travel agents, airlines, hotels, insurance providers and attraction suppliers.
We do not send unsolicited mail, nor do we sell customers’ names, addresses, e-mail addresses or other personal information to any third party.
We may disclose your personal information to third parties (including government departments and enforcement bodies) where required or permitted by law.
We are affiliated with a range of third party businesses and travel suppliers located overseas. In the course of doing business with you, we will routinely disclose some of your personal information (including sensitive information and health information) to these overseas recipients. Our third party overseas affiliates are located in our APSE destinations, including New Zealand, Thailand use of such information is limited to providing the required services.
We will only disclose your personal information to overseas recipients where:it is necessary to complete the transaction you have entered into