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Frequently Asked Questions
Below, you’ll find answers to the most common questions about our tours, transfers, and booking policies. Each section includes clear guidance so you can prepare confidently for your trip.
1. Super Early Bird Ski Tours
Q: When does the Super Early Bird offer begin?
A: The promotion starts at the end of February 2026. Guests may upgrade to front-row seats. However, please note that no refunds apply. Groups receive a 12% discount. For assistance, email our team at booking@apsetours.com.
2. Deposits & Payments for Ski Tours
Q: What deposit is required?
A: A refundable deposit of $200 per room is required to secure your booking. The remaining balance must be paid at least 15 days before departure.
Fare & Itinerary Notice:
APSE Tours may adjust the itinerary if required by conditions outside our control. Weather expectations are not grounds for refunds.
3. Extra Ski Hire
Q: Can I hire equipment?
A: Yes. You may bring your own gear or hire items at the shop. Both cash and credit cards are accepted.
Available items include:
• Toboggan Fun Pack
• Ski hire
• Snowboard hire
We strongly recommend personal travel insurance for protection against unexpected events. Shopping and gifts are at your own expense.
4. Rooms Before & After Ski Tours
Q: Can I book accommodation outside tour dates?
A: Yes. A refundable deposit of $200 per room applies, and payment must be finalised at least 15 days before departure. Fare & Itinerary notice applies
5. What to Bring on Ski Tours
Suggested items include:
• Walking boots (waterproof recommended)
• Winter gloves (waterproof)
• Sunglasses & beanie
• Sunscreen
• Water bottle
• Jacket (May–August)
• Max baggage: 7 kg per person
• Families of 2–3 guests may bring one larger shared bag
6. Bringing Ski & Snowboard Gear
Q: Can I bring my own equipment?
A: Yes, as long as space is available. Oversized items must be clean and properly packed to avoid damage to other guests’ belongings. You are responsible for loading and unloading your equipment. APSE Tours is not liable for any damage to oversized items.
7. Insurance Cover for Ski Tours
Travel insurance is strongly encouraged. It typically covers:
• Cancellation due to supplier insolvency
• Delays caused by weather or traffic
• Loss or damage to ski and snowboard gear
Please contact Ski Insurance at 1300 884 508 for details
8. Charter Bus Schedule
Daily departures are available with airport pick-up.
Shuttle Transfers:
• Airport → Hobart City: 8:00–22:00
• Hobart City → Airport: 6:00–18:00
9. Airport Group Pick-Up
To ensure a smooth arrival, please provide:
• Total number of guests
• Pick-up location and time
• Group contact person
• Any accessibility or luggage needs
Example itinerary details have been removed for privacy but can be included upon request.
10. Flight Delays
Q: What happens if my flight is delayed?
A: Don’t worry! Our coach remains on standby until your transfer is complete. We aim to provide a stress-free start to your trip
11. Refund Policy
Bus Transfers
Full refunds are available if the booking is made more than 72 hours before arrival. No refunds apply within 72 hours.
Hotel Bookings
Refunds are available up to 15 days before arrival.
12. Group Deposit
A non-refundable deposit of 20% is required to secure a group booking. The balance is due seven days before arrival.
Fare & Itinerary notice applies.
13. Additional Costs
Travel insurance is highly recommended
- Airfares (domestic & international) are not included Visa fee: $200 AUD per person
- Personal expenses are not included
Shopping and gifts are at your own expense - Some meals may not be included
14. What to Bring (General Tours)
• Enclosed walking shoes
• Sunglasses & hat
• Sunscreen
• Water bottle
• Jacket (May–September)
• Carry-on baggage up to 7 kg
15. What to Expect Before Your Tour
The day before your trip, you will receive an SMS with:
- Your guide’s name and number
- Pick-up location and time
- Lunch confirmation (if included)
If you did not receive the message, call +61 404 127 058 (24/7).
16. Changing Your Pickup Point
To request a pick-up change, please contact us at least 72 hours before departure.
17. Group Boarding Process
- Arrive 10 minutes early
- Pre-boarding is available for people who require assistance and for children
- VIP Premium and younger passengers board next
18. Lost Ticket or Booking
If you forget your ticket, simply present suitable ID. Your booking can also be resent via SMS
19. Refund Policy for Passengers
No refunds apply within five days of departure for group bookings. Hotel refunds remain available up to 15 days before arrival.
20. Payment for Group Travel
A 20% non-refundable deposit is required for group bookings. The remaining balance is due at least seven days before arrival.
Fare & Itinerary notice applies.
21. What to Bring – Fruit Picking Tours
- Enclosed shoes
• Sunglasses & hat
• Water bottle
• Sun protection
• Cash for purchases
• Basket or container
• Warm layers (May–July)
22. Please check seats available
Before booking activities like skiing or hot-air ballooning, please check availability with our reservation team.
23. Food & Refreshment Policy
Water and fruit are allowed on board
• Durian is strictly prohibited
• No other food items may be brought on board
• Perishables must be kept below 5°C
• Our coach is maintained at 22–23°C
• Breaks are scheduled every 1–1.5 hours
• Each tour visits a highly rated café
• All venues are inspected to ensure quality
24. Contacting APSE Tours
Duty Manager (24/7): +61 404 127 058
Email: info@apsetours.com
25. VIP Boarding & Allocated Seating
VIP boarding and allocated seating are available for $20 return. Families with children and mature travellers receive priority boarding.
26. Coach Cancellations or Delays
Occasionally, extreme weather may cause delays or cancellations.
• You may reschedule at no cost
• Refunds are available up to 15 days before departure
• Bus breakdowns are handled as quickly as possible
We appreciate you’re understanding during unexpected events.
27. Returning to the Ski Coach
If you are late, the coach cannot wait. Private transfers to Canberra may cost up to $1,000 per person.
28. Fuel Surcharge
- The “No-Profit” Promise: Explicitly state in your communications that “
- Surcharges are calculated on a cost-recovery basis only. We do not profit from fuel surcharges. This builds significant trust.
- “Price subject to fuel surcharge in extreme market conditions—see Terms Section 2.”
Proposed Booking Clause: Price Variation & Fuel Surcharge
- Price Guarantee and Surcharges
While we make every effort to Honour the prices quoted at the time of booking, our costs are subject to external factors beyond our control, specifically relating to transport and energy costs.
- Fuel Surcharge Trigger In the event of significant increases in fuel costs or the imposition of new government levies/taxes related to transport (e.g., due to global shortages or policy changes), we reserve the right to apply a fuel surcharge to your booking.
- Notification: We will provide at least 15 days’ notice of any price increase.
- Threshold: A surcharge will only be applied if the cost of transport provided by our third-party coach partners increases by more than 10-15 % from the date of your booking.
- Your Rights :If a surcharge exceeds 10-15 % of your original ticket price, you will have the option to cancel your booking and receive a full refund of any monies paid, provided you notify us within 48 hours of the surcharge notice.
- Third-Party Costs Prices are inclusive of all known tolls and taxes at the time of booking. However, any new or increased government-mandated charges (such as emergency road levies or peak-period congestion charges) introduced after your booking date will be passed through at cost.
